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Wang Kaew Hotel
FAQ

Reservations & Direct Booking

01

How can I book a room at Wang Kaew Hotel?

Click Book Now on the official Wang Kaew Hotel website to view available rooms, current rates and direct-booking benefits.

02

Why should I book directly with Wang Kaew Hotel?

Direct bookings receive our Best Price Guarantee and exclusive benefits, including a full 24-hour stay and Blur Café credit when stated in the selected offer.

03

Does Wang Kaew Hotel offer a Best Price Guarantee?

Yes. Our official booking channel is designed to offer the best available direct rate. A comparison must be for the same room, dates, occupancy and booking conditions.

04

Are room rates fixed?

No. Rates change according to travel dates, demand, availability and promotions. Booking and paying early is recommended to secure the best available rate.

05

How can I pay for my booking?

Our booking engine uses Red Dot Payment and supports the payment methods displayed during checkout, including Visa, Mastercard, Alipay and compatible QR payments.

06

Can Wang Kaew Hotel issue a tax invoice?

Yes. A tax invoice is available upon request. Please provide the required billing information when booking or before check-out.

Changes & Cancellations

07

What is the cancellation policy?

Standard reservations may be cancelled without charge at least 7 days before arrival. Promotional rates are non-refundable unless different conditions are stated in the offer.

08

What happens if I cancel less than 7 days before arrival?

A late-cancellation charge applies when notice is received fewer than 7 days before arrival. The applicable charge is shown in the booking conditions and confirmation.

09

What happens if I do not arrive for my reservation?

A no-show is charged the full reservation amount.

10

Can I change my travel dates?

Yes. Date changes are subject to availability, the conditions of the selected rate and any price difference for the new dates.

11

How do I change a booking made through an online travel agency?

Please change or cancel an OTA reservation through the same platform used to make the booking. The platform’s conditions will apply.

Check-in & Your Stay

12

What are the standard check-in and check-out times?

Standard check-in begins at 14:00 and standard check-out is by 12:00.

13

What is the 24-hour stay benefit?

Guests who book directly can enjoy their room for a full 24 hours from their confirmed check-in time. For example, check-in at 18:00 allows check-out at 18:00 the following day.

14

Is the 24-hour stay available with every room type?

Yes. The 24-hour stay benefit is available across all room types for eligible reservations made through Wang Kaew Hotel’s official direct-booking channel.

15

Is the front desk open 24 hours?

Yes. The front desk is staffed 24 hours a day.

16

How much do early check-in and late check-out cost?

Early check-in or late check-out outside confirmed booking benefits costs THB 1,000 and is subject to availability.

17

Can the hotel store my luggage?

Yes. Complimentary luggage storage is available before check-in and after check-out.

Rooms & Suites

18

What room types are available at Wang Kaew Hotel?

The hotel offers City Rooms and One Bedroom Suites in City View, Pool View and Heritage View categories.

19

How large are the rooms?

The City Room is 22 square metres and each One Bedroom Suite is 45 square metres.

20

How many guests can stay in each room?

A City Room accommodates up to 2 guests. A One Bedroom Suite accommodates up to 2 adults and 2 additional guests using the sofa bed.

21

What type of bed is provided in a City Room?

Every City Room has one 6-foot king-size bed.

22

What type of bed is provided in a One Bedroom Suite?

Suites are normally prepared with an oversized 7-foot king arrangement, created by joining two 3.5-foot beds with a comfortable topper.

23

Can a One Bedroom Suite be arranged with twin beds?

Yes. The suite can be prepared with two 3.5-foot single beds upon request. Please request the twin arrangement before arrival; configuration is subject to availability.

24

Is an extra bed available?

Rollaway beds are not available. One Bedroom Suites include a sofa bed for additional guests at no extra-bed charge. Extra pillows and blankets may be requested.

25

Do the rooms have Smart TVs?

Yes. Rooms have Google TVs supporting Netflix and YouTube. A personal subscription may be required for paid streaming services.

26

Is Wang Kaew Hotel wheelchair friendly?

Yes. Wheelchair users can access guest areas throughout the hotel and elevators serve every guest-room floor. A dedicated universal-design room is under development and is not yet bookable.

Families & Children

27

Can children stay at Wang Kaew Hotel?

Yes. Families with children are welcome. One Bedroom Suites are especially suitable for families because they include a separate living area and sofa bed.

28

Is breakfast free for children?

Breakfast is complimentary for children aged 12 or younger. Guests over 12 are charged the adult breakfast price of THB 300 per person.

29

Is a baby cot available?

A baby cot is not currently available. Guests travelling with an infant should contact the hotel before booking to discuss suitable room arrangements.

30

Are additional pillows and blankets available?

Yes. Additional pillows and blankets may be requested from the front desk.

Breakfast & Blur Café

31

What time is hotel breakfast served?

Hotel breakfast is served daily from 06:00 to 10:00.

32

Is breakfast served as a buffet?

Breakfast format depends on occupancy. An à la carte set menu is served on quieter days, while a buffet is generally served when more than 10 rooms are occupied.

33

Can I buy breakfast if it is not included?

Yes. Breakfast can be purchased for THB 300 per person.

34

Are vegetarian and halal-friendly options available?

Yes. Vegetarian and halal-friendly options can be prepared. Please inform the hotel in advance about dietary requirements or food allergies.

35

What are the opening hours of Blur Café?

Blur Café is open Monday to Friday from 07:00 to 17:00 and Saturday to Sunday from 08:00 to 18:00. The kitchen operates daily from 06:00 to 15:00, with the last order for hot dishes at 14:00.

36

Can people who are not staying at the hotel visit Blur Café?

Yes. Blur Café welcomes hotel guests, local residents and walk-in visitors. Table reservations are accepted and the café has approximately 50 seats.

37

Are pets allowed at Blur Café?

Pets are welcome in the designated ground-floor area of Blur Café. Pets are not permitted in hotel guest areas.

Facilities, Parking & Location

38

Does Wang Kaew Hotel have a swimming pool?

Yes. The hotel has an infinity pool, a children’s pool and a shallow area approximately 10 centimetres deep for young children.

39

What are the swimming pool opening hours?

The pool is open daily from 07:00 to 20:00 and is currently available only to registered hotel guests. Pool towels are provided.

40

Can children use the swimming pool?

Yes. Children may use the designated children’s and shallow areas, but a parent or responsible adult must supervise them at all times.

41

Does the hotel provide laundry service and Wi-Fi?

Yes. Laundry service is available, and complimentary high-speed Wi-Fi is provided throughout the hotel.

42

Does Wang Kaew Hotel provide free parking?

Yes. Complimentary on-site parking is available for approximately 30 vehicles, with space for one tour bus. Additional off-site parking is also available without charge.

43

How far is Wang Kaew Hotel from Wat Yai?

Wat Phra Si Rattana Mahathat, commonly known as Wat Yai, is approximately a 1-minute drive from the hotel, depending on traffic.

44

How far is the hotel from Phitsanulok Railway Station and Airport?

Phitsanulok Railway Station is approximately a 5-minute drive away and Phitsanulok Airport is approximately a 15-minute drive away, depending on traffic.

Hotel Policies & Services

45

Is Wang Kaew Hotel a non-smoking hotel?

Yes. Guest rooms and indoor areas are completely non-smoking. A designated smoking area is provided.

46

What is the penalty for smoking in a guest room?

Smoking inside a guest room or another prohibited area incurs a cleaning charge of THB 2,000.

47

Are pets allowed at Wang Kaew Hotel?

Pets are not permitted in the hotel or guest rooms. Blur Café separately welcomes pets in its designated ground-floor area.

48

What are the hotel’s quiet hours?

Quiet hours begin at 22:00. Guests are requested to keep noise to a minimum out of consideration for others.

49

Is photography allowed at the hotel?

Personal photography is welcome. Commercial photography, professional productions or shoots involving equipment and a crew should be arranged with the hotel in advance.

50

Can the hotel receive a parcel before I arrive?

Yes. The hotel can receive and temporarily hold a parcel for a confirmed guest. The recipient’s name and booking details should be clearly stated on the parcel.

51

Does the hotel offer a wake-up call?

Yes. Wake-up calls can be requested through the front desk.

52

Do hotel staff speak English?

Yes. English-speaking team members are available to assist international guests.

53

Does Wang Kaew Hotel accept group and long-stay bookings?

Yes. Group and long-stay enquiries are welcome. Please contact the hotel directly for availability, suitable room arrangements and a personalised quotation.